This Privacy Policy is published in compliance of the Information Technology Act, 2000; and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”).

By using the zPlus.care and/or registering yourself at www.zPlus.care you authorize zPlus.care (including its representatives, affiliates, and its business partners) to contact you via email or whatsapp or phone call or SMS or any other communication channel and offer you our services for the product you have opted for review, offer promotional offers running on zPlus.care and offers by its business partners and associated third parties, for which reasons your information may be collected in the manner as detailed under this Policy. You hereby agree that you authorize zPlus.care to contact you for the above- mentioned purposes even if you have registered yourself under DND or DNC or NCPR service(s). Your authorization, in this regard, shall be valid as long as your account is not deactivated by either you or us.

Controllers of Personal Information

Your personal data will be stored and collected by zPlus.care.

Purposes of collection of your data

zPlus.care collects your information when you register for an account, when you use its products or services, visit its Website’s pages. When you register with zPlus.care, you are asked for submitting certain information that may be personal to you such as first name, last name, state and city of residence, email address, mobile number, date of birth, etc. Once you register at the Website or app and sign in you are not anonymous to us. Also, you are asked for your contact number during registration and may be sent SMSs, notifications about our services to your wireless device. Hence, by registering you authorize the zPlus.care to send texts and email alerts to you with your login details and any other service requirements, including promotional emails and SMSs.

We use your information in order to:

• respond to queries or requests submitted by you.

• process orders or applications submitted by you.

• administer or otherwise carry out our obligations in relation to any agreement with our business partners.

• anticipate and resolve problems with any services supplied to you.

• to send you information about special promotions or offers. We might also tell you about new features or products. These might include offers or products from our business partners or third parties (such as marketing partners and other service providers etc.), with whom zPlus.care has a tie-up.

• to make our website and the services offered by zPlus.care better. We may combine the information we get from you with information about you we get from our business partners or third parties.

• to send you notices, communications, offer alerts relevant to your use of the Services offered on this Website.

• as otherwise provided in this Privacy Policy.

Some features of this Website or our Services will require you to furnish your personally identifiable information as provided by you under your account section on our Website.

Information Sharing and Disclosure

zPlus.care may share your Information submitted on the Website to any third party/service provider/business partner without obtaining your prior consent in the following limited circumstances:

1. When it is requested or required by law or by any court or governmental agency or authority to disclose, for the purpose of verification of identity, or for the prevention, detection, investigation including cyber incidents, or for prosecution and punishment of offenses. These disclosures are made in good faith and belief that such disclosure is reasonably necessary for enforcing these Terms and Conditions; for complying with the applicable laws and regulations.

2. zPlus.care proposes to share such information within its group companies and officers and employees of such group companies for the purpose of processing personal information on its behalf. We also ensure that these recipients of such information agree to process such information based on our instructions and in compliance with this Privacy Policy and any other appropriate confidentiality and security measures.

3. zPlus.care may use third-party advertising companies to serve ads when the user visits the Website. These companies may use personal information about the user’s visit to the Website and other websites in order to provide advertisements about goods and services of interest to the user.

4. zPlus.care shall transfer information about you in case zPlus.care is acquired by or merged with another company.

We Collect Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. We may use both session ID cookies and persistent cookies. For session ID cookies, once you close your browser or log out, the cookie terminates and is erased. A persistent cookie is a small text file stored on your computer’s hard drive for an extended period of time. Session ID cookies may be used by PRP to track user preferences while the user is visiting the website. They also help to minimize load times and save on server processing. Persistent cookies may be used by PRP to store whether, for example, you want your password remembered or not, and other information. Cookies used on the PRP website do not contain personally identifiable information.

Log Files

Like most standard websites, we use log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and the number of clicks to analyse trends, administer the site, track users movement in the aggregate, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve the services we offer to you, to improve marketing, analytics, or site functionality.

Email- Opt-out

If you are no longer interested in receiving e-mail announcements and other marketing information from us, please e-mail your request at hello@zPlus.care. Please note that it may take about 10 days to process your request.

Security

We employ appropriate technical and organizational security measures at all times to protect the information we collect from you. We use multiple electronic, procedural, and physical security measures to protect against unauthorized or unlawful use or alteration of information, and against any accidental loss, destruction, or damage to information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and password, and may not provide these credentials to any third party.

Third-Party Advertising

We may use third-party advertising companies and/or ad agencies to serve ads when you visit our Website. These companies may use information (excluding your name, address, email address, or telephone number) about your visits to this Website in order to provide advertisements on this Website and other third-party websites about goods and services that may be of interest to you.

We use third-party service providers to serve ads on our behalf across the internet and sometimes on this Website. They may collect anonymous information about your visits to the Website, and your interaction with our products and services. They may also use information about your visits to this and other Websites for targeted advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry-standard technology used by most major Websites. No personally identifiable information is collected or used in this process.

Account Deletion

We provide all our users an option to request the deletion a specific account through zPlus.care App. Following such request, we delete all such information related to the specific account including but not limited to profile information, transaction details, reward details, referrals details, statement details, google oauth sessions etc. that we are not required to retain.

In certain circumstances, we may be unable to delete your account, such as if there is any outstanding dispute, health care products availed through the App or unresolved claims pending on your account. However, upon resolution of the issue preventing deletion, the information is immediately deleted and can’t be recovered thereafter. Note that we may retain certain information if necessary for our own legitimate business interests such as fraud prevention and enhancing users’ safety and security or to fulfil our legal and contractual obligations and compliance requirements.

You also have the option to request for an account or deactivation/archival instead. This will temporarily block your access to App until you send a re-activation request on hello@zplus.care and successfully re-activate your account.

Links to Other Websites

There might be affiliates or other sites linked to zPlus.care. Personal information that you provide to those sites is not our property. These affiliated sites may have different privacy practices and we encourage you to read their privacy policies of these websites when you visit them.

Changes in this Privacy Policy

zPlus.care reserves the right to change this policy from time to time, at its sole discretion. We may update this privacy policy to reflect changes to our information practices. We encourage you to periodically review.