Terms of Conditions
1. Description of Services
In the site / mobile application, zPlus.care provides users with access to information primarily about Merchant offers, Health service providers, Financial services, Insurance products, other billers like gas, water, telephone, credit card payment, etc., bought by user on a single platform (the “Service”). You are responsible for obtaining access to the site / mobile application, and that access may involve third-party fees (such as Internet service provider or airtime charges). In addition, you must provide and are responsible for all equipment necessary to access the site / mobile application. By making use of this site / mobile application, and furnishing your personal / contact details, you hereby agree that you are interested in availing and purchasing the Service(s) that you have selected. You hereby agree that zPlus.care may contact you either electronically or through phone, to understand your interest in the selected products and Service(s) (like renewals, reminders etc.) and to fulfil your demand. You also agree that zPlus.care reserves the right to make your details available to its affiliates and partners and you may be contacted by the affiliates and partners for information and for sales through email, telephone and/or SMS, Whatsapp, etc. You agree to receive promotional materials and/or special offers from zPlus.care through email or SMS.
2. License and site / mobile application Access
zPlus.care grants you a limited license to access and make personal use of the site / mobile application and the Service. This license does not include any downloading or copying of any kind of information for the benefit of another individual, vendor or any other third party; caching, unauthorized hypertext links to the site / mobile application and the framing of any Content available through the site / mobile application uploading, posting, or transmitting any content that you do not have a right to make available (such as the intellectual property of another party); uploading, posting, or transmitting any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; any action that imposes or may impose (in zPlus.care sole discretion) an unreasonable or disproportionately large load on zPlus.care infrastructure; or any use of data mining, robots, or similar data gathering and extraction tools. You may not bypass any measures used by zPlus.care to prevent or restrict access to the site / mobile application. Any unauthorized use by you shall terminate the permission or license granted to you by zPlus.care. By using the site / mobile application you agree not to:
- Use this site / mobile application or its contents for any commercial purpose;
- Make any speculative, false, or fraudulent transaction or any transaction in anticipation of demand;
- Access, monitor or copy any content or information of this site / mobile application using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
- Violate the restrictions in any robot exclusion headers on this site / mobile application or bypass or circumvent other measures employed to prevent or limit access to this site / mobile application;
- Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
- Deep-link to any portion of this site / mobile application (including, without limitation, the purchase path for any service) for any purpose without our express written permission; or
- “frame”, “mirror” or otherwise incorporate any part of this site / mobile application into any other website / mobile application without our prior written authorization.
The Service is not available to minors under the age of 18 or to any users suspended or removed from the system by zPlus.care for any reason. Users may not have more than one active account. Additionally, users are prohibited from selling, trading, or otherwise transferring their accounts to another party. If you do not qualify, you may not use the Service or the site / mobile application.
4. Your Account
5. Submitted Content
zPlus.care does not claim ownership of any materials you make available through the site / mobile application. At zPlus.care sole discretion, such materials may be included in the Service in whole or in part or in a modified form. With respect to such materials you submit or make available for inclusion on the site / mobile application, you grant zPlus.care a perpetual, irrevocable, non-terminable, worldwide, royalty-free and non-exclusive license to use, copy, distribute, publicly display, modify, create derivative works, and sublicense such materials or any part of such materials (as well as use the name that you submit in connection with such submitted content). You hereby represent, warrant, and covenant that any materials you provide do not include anything (including, but not limited to, text, images, music, or video) to which you do not have the full right to grant the license specified in this Section 4. We take no responsibility and assume no liability for any submitted content posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the site / mobile application. If you do not agree to these terms and conditions, please do not provide us with any submitted content. You agree that you are fully responsible for the content you submit. You are prohibited from posting or transmitting to or from this site / mobile application:
- Any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law;
- Any commercial material or content (including, but not limited to, solicitation of funds, advertising, or marketing of any goods or services); and
- Any material or content that infringes, misappropriates, or violates any copyright, trademark, patent right, or other proprietary rights of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this site / mobile application.
6. Disclaimer of Liability and Warranty
The Content, Products, and Services Published on this site / mobile application may include inaccuracies or errors, Including Pricing errors. We do not guarantee the accuracy of and disclaim all liability for any errors or other inaccuracies relating to the information and description of the content, products, and services we expressly reserve the right to correct any pricing errors on the site / mobile application and/or on pending reservations made under an incorrect price. zPlus.care makes no representation about the suitability of the information, software, products, and services contained on this site / mobile application for any purpose, and the inclusion or offering of any products or services on this site / mobile application does not constitute any endorsement or recommendation of such products or services. All such information, software, products, and services are provided “AS IS” without warranty of any kind. zPlus.care disclaims all warranties and conditions that this site / mobile application, its services or any email sent from zPlus.care, its affiliates, and/or their respective or associated service providers are free of viruses or other harmful components. zPlus.care hereby disclaims all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement. The service providers providing services on this site / mobile application are independent affiliates and zPlus.care are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefore. zPlus.care and its affiliates have no liability and will make no refund in the event of any delay, cancellation, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense omissions delays or acts of any government or authority. In no event shall zPlus.care and/or its affiliates be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this site / mobile application or with the delay or inability to access, display or use this site / mobile application (including, but not limited to, your reliance upon opinions appearing on this site / mobile application; any computer viruses, information, software, linked site / mobile applications, products, and services obtained through this site / mobile application; or otherwise arising out of the access to, display of or use of this site / mobile application) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if zPlus.care and/or its affiliates their respective service providers have been advised of the possibility of such damages.
7. Disclaimer of Online Availability, Impressions, And Click-Throughs
In addition to the other disclaimers and limitations discussed in this notice, there are no guarantees and no warranties regarding online availability, impressions, and click-through of www.zPlus.care, its web pages, and any material, information, links, or content presented on the web pages at www.zPlus.care. zPlus.care, its web pages, and any material, information, links, or content presented on the web pages at www.zPlus.care, may be unavailable for online access at any time. Advertising sponsors and advertising, if any and if permitted, must be approved by zPlus.care before the posting of any advertising material, information, links, content, banners, and graphics on www.zPlus.care. zPlus.care reserves the right to accept or to reject any advertising sponsor or any advertising for any reason
8. Cancellation & Refund/Chargeback Terms and Conditions
You (cardholder) may dispute a transaction carried out through our Website / mobile application and file a Chargeback with your issuing bank for the reversal of that transaction. Chargeback allows transactions to be reversed by you under specified circumstances such as, on account of
- alleged forgery of the card number / bank account or other details
- any charge/debit made on a card that has been listed as a hot listed card or otherwise listed on the card association (Visa, MasterCard, etc.) warning bulletins
- duplicate processing of the transaction; or
- for other reasons as per applicable rules and guidelines issued by RBI, card Associations, your card/payment instrument issuing bank etc.
Cancellation & refund Policy
If you cancel your subscription as partner brand or any other services 24 hours before it is scheduled to go live, you will be eligible for 100% refund (excluding GST).
Refund – No.of days required to initiate the refund – 7 working days.
9. Customer Due Diligence requirements (CDD)
You agree and acknowledge that for undertaking any financial transaction through the website / mobile application, Our Company may undertake client/customer due diligence measurers and seek mandatory information required for KYC purpose which as a customer you are obliged to give, while facilitating your request of insurance requirements with the insurance company(ies), in accordance with applicable PMLA laws and rules. Our Company may obtain sufficient information to establish, to its satisfaction or the insurance company, the identity of each new customer, and the purpose of the intended nature of insurance relationship between you and the insurance company(ies). You agree and understand that you shall ensure that any payment towards insurance premium is remitted only through your bank account or from a joint bank account in which you are a joint holder. In the event, payment towards insurance premium is remitted through a bank account opened in the name of a third party (i.e. not being in your name), you agree and acknowledge that Our Company can undertake enhanced due diligence measures (including any documentation), to satisfy itself relating to customer due diligence requirements. You further agree and acknowledge that, in line with the requirements and obligations under the PMLA Act and rules, all refunds shall be processed by the insurance company(ies) through us to the bank account which was used to remit payment of insurance premium.
10. License Disclaimer
Nothing on any zPlus.care website / mobile application shall be construed as conferring any license under any of zPlus.care or any third party’s intellectual property rights, whether by estoppel, implication, or otherwise.
11. Local Laws
zPlus.care controls and operates this Website / mobile application from its headquarters in Gurgaon, India and makes no representation that the materials on the website / mobile application are appropriate or available for use in other locations. If you use this Website / mobile application from other locations, you are responsible for compliance with applicable local laws including but not limited to the export and import regulations of other countries. Unless otherwise explicitly stated, all marketing or promotional materials found on this Website / mobile application are solely directed to individuals, companies or other entities located in India and comply with the laws prevailing for the time being in force in India. Disputes if any shall be subject to the exclusive jurisdiction of Courts at Hyderabad.
12. Limitation of Liability
You expressly understand and agree that zPlus.care and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if zPlus.care has been advised of the possibility of such damages), resulting from use of the site / mobile application, content or any related services. If, despite the limitation above, zPlus.care or its Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of zPlus.care and/or Its Affiliates will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to zPlus.care in connection with such transaction(s) on this site / mobile application, or (b) Rupees One Hundred only (INR 100) The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of zPlus.care, Its affiliates, and/or their respective service providers.
You agree to indemnify and hold zPlus.care (and its officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature, including reasonable attorneys’ fees, or arising out of or related to your breach of this ToU, your violation of any law or the rights of a third party, or your use of the site / mobile application.
14. Electronic Communication
When you use the site / mobile application or send emails to zPlus.care, you are communicating with zPlus.care electronically. You consent to receive communications from zPlus.care electronically. zPlus.care may communicate with you by email or by posting notices on the site / mobile application or by phone or usually available means of communication. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
15. Site / mobile application-Provided Email and Postings
The site / mobile application may provide users with the ability to send email messages to other users and non-users and to post messages on the site / mobile application. zPlus.care is under no obligation to review any messages, information or content (“Postings”) posted on the site / mobile application by users and assumes no responsibility or liability relating to any such Postings. Notwithstanding the above, zPlus.care may from time to time monitor the Postings on the site / mobile application and may decline to accept and/or remove any email or Postings. You understand and agree that you shall not to use any functionality provided by the site / mobile application to post content or initiate communications that contain:
- Any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, profane, hateful, racially, ethnically or otherwise objectionable material of any kind, including, but not limited to, any material which encourages conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law;
- Advertisements or solicitations of any kind;
- Impersonate others or provide any kind of false information;
- Personal information such as messages which state phone numbers, account numbers, addresses, or employer references.;
- Messages by non-spokesperson employees of zPlus.care purporting to speak on behalf of zPlus.care or containing confidential information or expressing opinions concerning zPlus.care;
- Messages that offer unauthorized downloads of any copyrighted or private information;
- Multiple messages placed within individual folders by the same user restating the same point;
- Chain letters of any kind; or
- Identical (or substantially similar) messages to multiple recipients advertising any product or service, expressing a political or other similar message, or any other type of unsolicited commercial message. This prohibition includes but is not limited to
a) Using zPlus.care to send messages to people who don’t know you or who are unlikely to recognize you as a known contact;
b) Using zPlus.care to connect to people who don’t know you and then sending unsolicited promotional messages to those direct connections without their permission;
c) Sending messages to distribution lists, newsgroup aliases, or group aliases.
The site / mobile application or third parties may provide links to other World Wide Web site / mobile applications or resources. Because zPlus.care has no control over such site / mobile applications and resources, you acknowledge and agree that zPlus.care is not responsible for the availability of such external site / mobile applications or resources, and does not endorse and is not responsible or liable for any content, advertising, products or other materials on or available from such site / mobile applications or resources. You further acknowledge and agree that zPlus.care shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site / mobile application or resource.
17. Access to Password Protected/Secure Areas
Access to and use of password protected and/or secure areas of the site / mobile application is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the site / mobile application may be subject to prosecution.
18. Modification and Notification of Changes
The trademarks, logos and service marks (“Marks”) displayed on the site / mobile application are the property of zPlus.care/its parent company and other associated parties and service providers. Users are prohibited from using any Marks for any purpose including, but not limited to use as metatags on other pages or site / mobile applications on the World Wide Web without the written permission of zPlus.care or such third party which may own the Marks. All information and content including any software programs available on or through the site / mobile application (“Content”) is protected by copyright. Users are prohibited from modifying, copying, distributing, transmitting, displaying, publishing, selling, licensing, creating derivative works or using any Content available on or through the site / mobile application for commercial or public purposes.
20. Survival of Terms After Agreement Ends
Notwithstanding any other provisions of this ToU, or any general legal principles to the contrary, any provision of this ToU that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this ToU.
If any of these conditions are deemed invalid, void, or for any reason unenforceable, the parties agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the unenforceable condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. Headings are for reference purposes only and do not limit the scope or extent of such section. This ToU and the relationship between you and zPlus.care will be governed by the laws of the India without regard to its conflict of law provisions. You and zPlus.care agree to submit to the personal jurisdiction of the courts located in Gurgaon jurisdiction with respect to any legal proceedings that may arise in connection with this ToU. The failure of zPlus.care to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. zPlus.care does not guarantee it will take action against all breaches of this ToU. Except as otherwise expressly provided in this ToU, there shall be no third-party beneficiaries to this ToU. This ToU constitutes the entire agreement between you and zPlus.care and governs your use of the site / mobile application, superseding any prior agreements between you and zPlus.care with respect to the site / mobile application.